Instructions & greeting
Set a spoken opening line and detailed guidance so every call follows your policies and escalation rules.
Voice assistants
AI that answers your business phone calls
Piper Voip voice assistants handle live calls on your phone system—greeting callers, answering from your knowledge, routing to the right destination, and booking meetings when you need hands-free coverage.
Configure everything in the customer portal: instructions, voice, bindings, and routing skills. Turn assistants on or off without re-provisioning your numbers.
How it works
From setup to live calls
No separate app for callers—they dial your existing numbers. You manage assistants alongside the rest of your Piper phone system.
- 1
Create your assistant
Name it, choose voice and language, and write instructions that match your brand—hours, tone, and what the assistant should and should not do.
- 2
Bind a number or IVR option
Send inbound calls to the assistant from a main line or from a specific IVR digit—for example “press 2 for scheduling.”
- 3
Callers talk; Piper handles the rest
The assistant greets callers, answers from your knowledge base, transfers using your skill routing rules, and can create calendar events when integrations are connected.
Capabilities
Built for real phone conversations
Everything below is configured in the portal—no scripting required for standard reception and routing workflows.
Voice & language
Pick a voice profile and language code that fits your callers—US English, UK English, Spanish, French, German, and more.
Knowledge base
Upload files so the assistant can look up answers during the call. Import public web pages when your account supports URL ingest.
Phone & IVR bindings
Attach assistants to inbound numbers or IVR menu options. Multiple bindings per assistant when you need shared coverage.
Skill routing
Group destinations into named skills with match hints. Transfers only go to destinations you allow—sales, support, voicemail, queues, and more.
Calendar booking
Connect Google Calendar once per tenant so assistants can schedule meetings while the caller is still on the line.
After hours
Coverage when the office is closed
Answer common questions, capture intent, and route urgent calls without sending everyone to voicemail.
Front desk overflow
Handle spikes without extra headcount
Let the assistant qualify callers and transfer to the right team when your reception line is busy.
IVR handoff
“Press 2” becomes a conversation
Replace rigid menu trees for scheduling or FAQs with a spoken assistant on the digit you choose.
Set up in the customer portal
Voice assistants are available when enabled for your tenant and your user has the right permissions. Limits apply per account—contact us if you need a higher cap.
- General — name, voice, language, and live/disabled status.
- Instructions — system guidance and opening greeting.
- Skill routing — skills, match hints, and transfer destinations.
- Knowledge — upload files and optional web pages.
- Integrations — connect Google Calendar for booking.
- Bindings — attach phone numbers and IVR options.
FAQ
Voice assistants questions
What do callers experience?
When a call reaches a number or IVR option bound to a voice assistant, they hear a natural spoken greeting, can ask questions in their own words, and get answers grounded in your uploaded knowledge. The assistant can transfer to a person or queue when appropriate, or book a calendar event when your team has connected Google Calendar.
How do I connect a phone number or IVR menu?
In the customer portal, open your voice assistant and use the Bindings tab. Bind a main phone number for direct answers, or an IVR digit so callers who press that option reach the assistant instead of a traditional menu destination.
What can I put in the knowledge base?
Upload documents from the Knowledge tab so the assistant can look up policies, hours, pricing, and FAQs during the call. When your account has web import enabled, you can also add one public HTTPS page per entry.
How does skill routing work?
You define named skills with match hints (what callers might say) and allowed transfer destinations from your phone system. The assistant only transfers to destinations you configure, which keeps handoffs predictable and on-brand.
Can the assistant book appointments?
Yes, when your tenant connects Google Calendar in the portal Integrations tab. The assistant can create calendar events during a call; booking is shared across assistants on the same account.
How do I get access to voice assistants?
Voice assistants are available when enabled for your Piper Voip tenant and your user has the right portal permissions. Limits apply per account. Contact our team or sign up to discuss rollout and provisioning.
Ready to add AI call coverage?
Start with Piper Voip business phone service, then enable voice assistants for the lines and menus that matter most to your callers.